Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the BetterTiles website located at www.bettertiles.com.au and any purchases made through it. By accessing or using this website, you agree to be bound by these Terms.

BetterTiles Pty Ltd (“BetterTiles”, “we”, “our”, or “us”) operates this website. All prices displayed on the website are in Australian Dollars (AUD) and exclude GST unless otherwise stated.

By using this website, you agree to use it only for lawful purposes and in accordance with these Terms. You must not misuse the website, attempt to gain unauthorised access to any part of the website, or interfere with its functionality or security. We may suspend or terminate your access to the website at any time without notice if you breach these Terms.

We make reasonable efforts to ensure that all product descriptions, images, specifications and pricing are accurate. However, errors may occur, and we do not warrant that product descriptions or other content on the website are complete, reliable, current or error-free. Colours and finishes may vary from what is displayed on your screen due to device settings and natural variation in materials.
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All products are subject to availability. We reserve the right to limit quantities, discontinue products, or cancel orders at our discretion.

When you place an order through our website, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or reject any order for any reason, including where there is an error in pricing, product information, or availability.

An order is not considered accepted until you receive confirmation from us that your order has been processed and dispatched. We may cancel or refuse orders where we suspect fraudulent or unauthorised activity.

All prices are listed in Australian Dollars (AUD) and exclude GST unless otherwise stated. We reserve the right to change pricing at any time without notice. In the event of a pricing error, we may cancel your order and provide a refund or contact you to confirm whether you wish to proceed at the correct price.
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Payment must be made in full at the time of purchase using the payment methods available on our website. Payments are processed securely through third-party providers, and we do not store your full payment details.

We will make reasonable efforts to deliver your order within the estimated timeframes provided. However, delivery times are estimates only and may be affected by factors outside our control, including courier delays, supply chain disruptions, or force majeure events.
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Risk in the goods passes to you upon delivery. Title to the goods remains with BetterTiles until full payment has been received.

Returns and refunds are handled in accordance with Australian Consumer Law. You may be entitled to a repair, replacement, or refund where a product is faulty, not as described, or does not meet consumer guarantees.
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We may also offer change-of-mind returns at our discretion, subject to conditions such as the product being unused, in original packaging, and returned within a specified timeframe. Any costs associated with return shipping may be your responsibility unless required otherwise by law.

All content on this website, including text, images, graphics, logos and design, is owned by or licensed to BetterTiles and is protected by intellectual property laws. You must not reproduce, distribute, modify, or exploit any content without our prior written consent.

This website may contain links to third-party websites. We do not control and are not responsible for the content, policies, or practices of those websites. Your use of third-party websites is at your own risk.

To the maximum extent permitted by law, BetterTiles excludes all liability for any loss or damage arising out of or in connection with your use of the website or the purchase of products, including indirect or consequential loss, loss of profit, or loss of data.
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Nothing in these Terms excludes or limits any rights you may have under the Competition and Consumer Act 2010 (Cth) or other applicable legislation that cannot be excluded. Where liability cannot be excluded, our liability is limited, at our option, to the replacement, repair, or resupply of the goods or the cost of doing so.

You agree to indemnify and hold harmless BetterTiles from and against any claims, damages, losses, liabilities, costs or expenses arising out of your breach of these Terms or your misuse of the website.

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

We do not guarantee that the website will be available at all times or free from errors, interruptions, or security vulnerabilities. We may suspend or withdraw the website at any time without notice.

We are not liable for any failure or delay in performing our obligations where such failure or delay is due to events beyond our reasonable control, including natural disasters, transport disruptions, labour disputes, pandemics, or cyber incidents.

We may update these Terms from time to time. Any changes will be effective immediately upon publication on the website. Your continued use of the website constitutes acceptance of the updated Terms.

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising in connection with these Terms are subject to the exclusive jurisdiction of the courts of New South Wales.

Contact Us
If you have any questions about these Terms, please contact us at:
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BetterTiles Pty Ltd

Email: marketing@bettertiles.com.au

Last updated: 9 July 2026