FAQs

Absolutely! You can order samples directly from our website to see, touch, and compare textures and finishes before making a purchase.

To order samples, simply log in to the Specifier Portal and add up to 5 samples to your cart.

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For product quotes and purchases, our dedicated sales team is here to help. You can get in touch directly or visit our Request a Quote page to discuss your project and place an order.

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Looking for a great deal? You can also shop discounted end-of-line and clearance products through our online Outlet Store (coming soon).

When ordering tiles, we recommend allowing for extra material to account for cuts, wastage, breakages and future repairs.

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As a general guide, we recommend ordering approximately 10% extra for most standard installations. However, this may vary depending on the tile size, layout pattern, installation method and the complexity of your project.

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For large-format tiles, natural stone, intricate patterns or commercial projects, additional allowance may be required. Our team can help provide guidance based on your specific tile selection and project requirements.

Yes. BetterTiles offers trade and wholesale pricing for architects, designers, builders, retailers and other industry professionals.

Our dedicated sales team can provide project pricing and trade support tailored to your requirements.

Stone slab sizes can vary depending on the material, supplier and individual slab selection.

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Our natural stone and large-format slab products are available in a range of sizes, making them suitable for applications including benchtops, splashbacks, flooring, walls and custom projects.

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For specific slab dimensions, availability and product details, please contact our team or refer to the individual product specifications.

Our outlet features premium tiles at discounted prices, including overstock, discontinued lines, and special offers. These are available for quick purchase while stock lasts.

Lead times vary depending on the product selected and the quantities required. The good news is that 80% of the BetterTiles range is stocked locally, allowing for faster turnaround on many orders.

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For accurate lead times on a specific product or project, please contact our sales team and we'll be happy to provide the latest availability and delivery timeframe.

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BetterTiles offers nationwide delivery across Australia through our trusted network of transport partners.

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Delivery costs and lead times vary depending on your location, order size and the products selected. Our team will provide shipping details and estimated delivery timeframes when preparing your quote or confirming your order.

Yes, you can arrange pick-up for your BetterTiles order.

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Wholesale & Commercial Orders
Pick-up is available for wholesale and commercial orders from our warehouse. Please contact our sales team to organise your collection details.

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Outlet Orders
You can opt for click-and-collect from our showroom or warehouse. Please contact our sales team to arrange your collection.

Returns and exchanges are accepted under certain conditions. Please review our Returns Policy for full details on eligibility, timeframes and requirements.

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To request a return, please complete our Returns Request Form and our team will be in touch to assist with the next steps.

If your order arrives damaged, please contact our team within 48 hours of delivery.

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To help us assess the issue quickly, please provide clear photos of the damaged tiles, along with images of the packaging and any visible damage. Our team will review the details and work with you to arrange a suitable resolution, including a replacement or refund where applicable.

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Please note that outlet items are not eligible for return or exchange.

Yes! BetterTiles specialises in working with architects, interior designers, builders and industry professionals to support projects from concept through to completion.

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Our team works closely with specifiers to provide curated tile selections, product recommendations, technical information, samples and project-specific pricing to help streamline the specification process.

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Our dedicated Specifier Portal provides approved industry professionals with a seamless way to manage their BetterTiles projects. The portal will offer access to exclusive products, streamlined ordering, product information, sample requests and resources designed specifically for the way specifiers work.

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Whether you’re selecting finishes for a residential development, commercial project or custom interior, our team is here to provide the support and expertise you need.

To open a BetterTiles trade account, you can submit an application through our Specifier Account Registration page or contact our sales team for more information.

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All specifer account applications are subject to approval. Once approved, trade customers can access dedicated support, samples and exclusive benefits designed to make specifying and purchasing easier. Our Specifier Portal enhances the trade experience with streamlined ordering, product resources and account management tools for approved industry professionals.

Tile variation refers to the intentional differences in colour, texture, and shade that manufacturers create to give tiles a more natural and authentic look, especially when mimicking materials like natural stone. These variations add depth and character to tiled surfaces, making each installation unique.

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To help customers understand the level of variation in a tile collection, manufacturers and distributors use a colour variation guide, which rates tiles on a four-point scale:

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V1 (Monochromatic): Minimal to no variation; all tiles look nearly identical.

V2 (Minimal Variation): Slight differences in shade and texture, but have uniform appearance and minimal variation.

V3 (Moderate Variation): Slight to moderate variation in shade, design and texture.

V4 (Considerable Variation): Moderate to significant variation in colour, texture, and pattern between tiles.

V5 (Substantial Variation): Each tile has distinct variations in colour, creating a highly unique and natural appearance. Thus, the final installation will be unique.

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Understanding tile variation is essential when selecting tiles to ensure they align with your design vision. If you have any questions, our team is happy to help you choose the perfect tile for your space!

Our team can help you select the right grout colour and finish to complement your chosen BetterTiles products.

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For advice on grout recommendations, colour matching and product suitability, please contact our team.

Please check our Tile Maintenance & Cleaning Guide for details on sealers.

Proper care and maintenance will help preserve the beauty and performance of your BetterTiles products for years to come.

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Cleaning and maintenance requirements can vary depending on the material selected, including porcelain, natural stone, terrazzo and large-format slabs. Each product type has specific care recommendations to ensure the best results.

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Please refer to our Tile Maintenance & Cleaning Guides for detailed instructions on cleaning, ongoing care and recommended products for your specific tile type.

The frequency of sealing a stone floor depends on the type of stone, the location of the installation and the level of foot traffic it receives. As a general guide, natural stone floors should typically be resealed every 1–3 years to help protect the surface from staining, moisture and everyday wear. High-traffic areas or porous stones may require more frequent maintenance.

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We recommend following the care instructions specific to your stone selection and consulting with your installer or stone care professional for the best sealing schedule.

For more information, please refer to our Natural Stone Cleaning & Maintenance Guide.