Privacy Policy

BetterTiles Pty Ltd (“BetterTiles”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website (www.bettertiles.com.au), purchase our products, or otherwise interact with us.By using our website or providing your information to us, you agree to the terms of this Privacy Policy.

We may collect personal information that identifies you or could reasonably identify you, including your name, email address, phone number, billing and shipping address, and payment details, which are processed securely through third-party providers. We may also collect any information you provide to us when submitting enquiries, completing forms, or making a purchase.
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In addition, we may collect non-personal information that does not directly identify you, such as your IP address, browser type, device information, pages you visit on our website, the time spent on those pages, and referring websites.

We collect your information when you interact with us, including when you make a purchase, submit an enquiry, complete a contact form, subscribe to marketing communications, or communicate with us via email, phone, or social media. We also collect information automatically through your use of our website and may receive information from third-party service providers such as payment processors and analytics platforms.

We use cookies and similar technologies to improve website functionality, personalise your experience, analyse website traffic and user behaviour, and deliver relevant advertising. Cookies are small data files stored on your device that help us recognise returning users and improve usability. You can control or disable cookies through your browser settings, although doing so may affect the functionality of certain parts of the website. Third-party providers may also use cookies and similar technologies in accordance with their own privacy policies.

We use your information to process and fulfil orders, provide customer support, respond to enquiries, and communicate with you regarding your purchases or requests. We may also use your information to send marketing communications where you have opted in or where permitted by law, improve our website, products and services, conduct internal business operations and analytics, and comply with our legal obligations.

We may disclose your personal information to third-party service providers who assist us in operating our business, including payment processors, delivery partners, IT providers, and marketing or analytics platforms. We may also disclose your information to professional advisers such as legal or accounting providers, and to government or regulatory authorities where required by law. We take reasonable steps to ensure that any third parties handle your information securely and only for authorised purposes. We do not sell your personal information.

Some of our service providers may be located outside Australia. Where your information is disclosed overseas, we take reasonable steps to ensure it is handled in a manner consistent with Australian privacy laws.

We may send you marketing communications if you have opted in to receive them or where otherwise permitted by law. You can opt out of receiving these communications at any time by using the unsubscribe link in our emails or by contacting us directly at marketing@bettertiles.com.au

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Despite these measures, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

You may request access to the personal information we hold about you and request that it be corrected if it is inaccurate, out of date, or incomplete. We will respond to such requests in accordance with applicable privacy laws.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. Any changes will be published on this page, and the updated version will take effect from the date it is posted.
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Contact Us
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If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, you can contact us at:
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BetterTiles Pty Ltd

Email: marketing@bettertiles.com.au
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We will respond to your enquiry as soon as reasonably practicable.

Last updated: 9 July 2026