Welcome to the BetterTiles website (www.bettertiles.com.au). This website is owned and operated by BetterTiles Pty Ltd (ABN 65 683 813 489). Throughout the site, the terms “we,” “our,” and “us” refer to BetterTiles. All prices shown are in Australian Dollars (AUD) and include GST unless otherwise specified. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree, you should not use our website. These Terms apply to all users, including wholesale customers, trade partners, and visitors.

Please note that these Website Terms & Conditions operate in conjunction with our Terms and Conditions of Sale, which set out the full terms relating to orders, deliveries, payments, and returns. In the event of any inconsistency, the Terms and Conditions of Sale will take precedence.

If you have any questions, please contact us at [email protected].

By granting you access to this website, BetterTiles provides you with a non-exclusive licence to view and access the materials contained within it. You may use the website strictly in accordance with this licence, which commences upon access and continues unless terminatedin accordance with these Terms. You may download material for temporary offline viewing; however, reproduction, adaptation, or distribution of content is only permitted with prior written consent from BetterTiles and subject to any applicable fees. This licence may be terminated without notice if you breach its conditions, and upon termination you must destroy or return all materials obtained from the website.

As a condition of this licence, you must not copy, reproduce, adapt, translate, or modify any material from the website for commercial use without our express written consent. You must ensure that employees, subcontractors, or agents who have access to the website are made aware of and comply with these Terms. You may not make materials available to unauthorised parties, nor use website content for service bureau or similar operations.

Certain features of our website, such as viewing wholesale pricing, placing orders, or accessing particular services, may require you to register as a member. When registering and activating your account, you must provide accurate and current details, including your name and email address. Personal information collected will be handled in accordance with our Privacy Policy.

Once your account has been created, you will receive a username and password. You are responsible for keeping these login details secure and accept responsibility for all use and activity carried out under your account. If you suspect unauthorised access, you should notify us promptly.

By creating an account, you confirm that you are at least the age of majority in your state or territory of residence, that you have the legal capacity to enter into a binding agreement with us, and that you agree to use the website in accordance with these Terms & Conditions.

All prices are quoted in Australian dollars and exclude GST unless otherwise stated. Orders are subject to acceptance and stock availability, and we reserve the right to reject or cancel an order at our discretion. Payment terms will either be upfront or in accordance with any approved credit account arrangements. We reserve the right to correct pricing errors at any time, including after an order has been submitted.

Trade customers who meet our requirements may apply for a credit facility. Approval, credit limits, and payment terms are at our discretion and subject to ongoing review. Late or missed payments may result in interest charges, suspension of supply, or withdrawal of credit facilities.

We will take reasonable steps to meet requested delivery dates, but we do not guarantee specific delivery times. Risk in the products passes to you upon delivery or upon collection from our warehouse. You are responsible for ensuring that delivery locations are accessible and safe for unloading.

Full details regarding delivery requirements, charges, and conditions are outlined in our Terms and Conditions of Sale, which apply in addition to these website Terms & Conditions.

Returns will only be accepted in accordance with our Returns Policy. Claims for defective, damaged, or incorrect products must be lodged within 3 days of delivery. Special orders, clearance lines, and non-stock items cannot be returned or refunded unless required by law.

While we take care to provide accurate information, BetterTiles does not warrant that the website material is always accurate, complete, or up to date, and we reserve the right to change content without notice. We do not warrant uninterrupted or error-free access, nor that the website or linked third-party sites are free from viruses or harmful components. To the extent permitted by law, all implied terms are excluded. Where statutory warranties cannot be excluded, our liability is limited at our discretion to replacement, repair, or refund. We are not liable for indirect or consequential losses. Nothing in these Terms affects your rights under the Competition and Consumer Act 2010 (Cth).

All website content, including images, designs, text, and logos, is protected by copyright and other intellectual property rights owned by or licensed to BetterTiles. You must not copy, reproduce, or distribute such material except as expressly permitted under this licence. All trademarks, whether registered or unregistered, including “BetterTiles,” are the property of BetterTiles Pty Ltd or its related bodies corporate. Use of this website does not grant you a licence to use our trademarks or intellectual property.

Unless otherwise indicated, BetterTiles Pty Ltd owns copyright in the material made available on this site. Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 and Copyright Amendment Act (No.1) 1998 and Copyright Amendment Act (No.2) 1998, no part of it may in any form or by any means be reproduced, stored in a retrieval system or transmitted without prior written permission from BetterTiles Pty Ltd (ABN 65 683 813 489). Offenders will be prosecuted.

Your personal information is collected, stored, and used in accordance with our Privacy Policy, available on this website. By using the site, you consent to the collection and use of your information as described in that policy. Our website uses cookies and tracking technologies to enhance user experience, measure performance, and deliver tailored advertising. You may disable cookies in your browser, but certain site features may not function properly.

You agree to indemnify and hold BetterTiles harmless against all claims, losses, damages, costs, and expenses incurred as a result of your breach of these Terms or misuse of this website. This website may contain links to third-party websites, which are not under our control. We accept no responsibility for the content of third-party websites and you may be required to comply with their terms of use. Linking to our website is prohibited without our prior written consent.

We make no representations or warranties regarding the accuracy, completeness, or reliability of the information on our website. We do not undertake to provide access at any specific time or for any specific duration, and we are not liable for any consequences of website unavailability.

These are the current terms and conditions of the licence. BetterTiles may at any time vary and amend the terms and conditions of this licence by publishing the varied Terms and Conditions of Use on the website. You accept that by doing this, BetterTiles has provided you with sufficient notice of the variation and amendment. It is your responsibility to familiarise yourself with the current terms and conditions each time you visit the website.

The obligations and liabilities of both parties that arose prior to the termination date will continue to apply even after these Terms are terminated. These Terms of Service remain in effect until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our services, or by ceasing to use the website. We may also terminate these Terms immediately, without notice, if we reasonably believe that you have breached any provision of these Terms. Upon termination, you will remain responsible for all amounts owed up to the date of termination, and we may restrict or deny your access to the services, in whole or in part, as applicable.

BetterTiles is not responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, transport disruptions, equipment failures, pandemics, or cyberattacks.

Any failure or delay by BetterTiles in enforcing its rights under these Terms does not constitute a waiver of those rights.

The failure of either party to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision. These Terms, together with any policies or operating rules published by us on the website or in connection with the services, constitute the entire agreement between you and us regarding your use of the website and services. They supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written, including any earlier versions of these Terms. Any ambiguities in interpreting these Terms will not be construed against the party that drafted them.

If you have any further questions about these Terms & Conditions, please contact us at:

BetterTiles Pty Ltd

ABN: 65 683 813 489

25-27 Fox Street, Holroyd NSW 2142

[email protected] | 02 9361 4388